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 1 
 on: June 29, 2009, 11:13:40 PM 
Started by DCS - Last post by DCS
In today's world, more and more PCs are becoming the target for a wide varity of attacks.
Your personal information is being constantly tracked in new and more creative ways.
One of the most common threats to your personal information is the proliferation of spyware and viruses.
These two together make up what we classify as “Malware”.
Here are a few common sense ways to reduce your chances of being infected:

Pay attention to what pops up on your screen:
When you are surfing the internet, you may frequently find boxes popping up on your screen.
These boxes can be as simple as a browser warning that you are leaving a secure site, but they can also tell you that something is trying to install software to your computer.
It is very imporatant that if a file is trying to install itself on your computer, you need know what it is.
If the box is asking you for permission to install something, make sure you recognize what the file is.
Reputable sites that require a certain applet to function should tell you what their software is.
If there doesn’t seem to be a particular use for a file to be installed, do not install it.

Do not download free screensavers, web smileys or toolbars.
These programs, while sometimes cool and interesting, are typically loaded with spyware and often times viruses. While you think you are installing a nice looking screensaver or other "feature", the software will nearly always include a program that can harm your computer or steal your personal information.

Many people like to install toolbars such as Google, Yahoo, MSN or Windows Live. These products are not particulary harmful to your computer and can be useful.
They can make searching your favorite engine easier and sometimes block pop-ups, but we reccommend that you do not install more than one of these. They will use your available system resources and make your computer run slower. Be aware that many times these toolbars come with a bundle of software that you may not want to install such as Adobe Flash or Java. When you’re installing these types of sotware it is best to choose a custom install and only install the minimum components you desire.

KEEP YOUR ANTIVIRUS SOFTWARE UP TO DATE!!
If you have outdated or expired antivirus software there are a few good free antivirus products avaialable:
AVG can be downloaded from http://free.avg.com/
Avast! can be installed from http://www.avast.com/eng/download-avast-home.html.
Both programs are free for non-commercial use and will offer the home user good, basic virus protection

Don't stop with just an antivirus product:
While AVG and Avast! are good at helping you keep your computer free of viruses, they can't protect you alone.
Spyware may include components such as keyloggers. These can track your keystrokes in order to capute your passwords, banking information...etc.
Malwarebytes AntiMalware ( http://www.malwarebytes.org )
and Super Antispyware ( http://www.superantispyware.com/ ) are both good programs to use to keep your system clean.
The free versions usually won’t update themselves or run on a regular basis, so you must run them yourself.
Once a week is fine for most users, but if you suspect your computer has become infected, then run a scan as soon as possible. Be sure you check for updates before using them as well, to ensure that you have the latest detection rules available.

Be careful what sites you visit:
High risk sites, such as adult sites have a higher probability than others of infecting your system. If you intend to browse these high risk sites, make sure you run an anti-spyware program afterwards and make sure you do not click on any ads while you are on these sites. Clicking on Ads or other text links can install spyware, so be very careful what you click on!!

Use a Firewall:
A firewall will help keep your computer from being seen and accessed. The built in Windows firewall is good...a properly configured hardware firewall is hard to beat.

Watch for stange behavior when you’re browsing the internet:
You may see boxes and pop-ups that you don’t expect. They may tell you that you have a virus or other infection and offer to clean it up. This tactic has been appearing more and more lately. If something pops-up telling you you have a virus or spyware, and it is not a warning you recognize as coming from your own installed antivirus software, DO NOT CLICK ON IT!!
It is trying to scare you into clicking on it so that it can silently install more malware.

Spyware may keep you from accessing sites that you try to go to, escpecially sites that can assist in the removal of the rouge software. It may redirect you to the pages they want you to see or simply tell you that “Access was denied because the site could harm your computer.” These are important clues that you have spyware installed. If you can’t access a spyware removal site, try downloading the tool from a different computer and transferring the software to the infected computer via removable media or a flash drive. Be careful if you choose to use a USB flash drive as the infected computer can put the virus onto your thumb drive. The safest way is to create a finalized cd-rom with the necessary removal software, as once finalized the optical disc cannot be written to further.

Spyware and viruses are rampant,and cleanup can often times be very difficult.
If, by using common sense, you can avoid the infection, that is the best way to go.
Make sure you pay attention to the notices that pop-up, know what they mean, and where they are coming from.
If you do become infected with malware, clean up is always easier if you catch it early.


 2 
 on: June 29, 2009, 01:57:53 PM 
Started by DCS - Last post by DCS
If your computer is acting up and you suspect a hardware problem?
Here is a basic list of things to check:

Check cables and connections:

Is everything properly plugged in and receiving power?
(Are the power strip on-off switches in the On poistion?)
Are cables snuggly plugged into their sockets?
Are both ends of the cable connected?

Check for strange noises:
Is the computer making noise?
All computers have internal fans designed to regulate the temperature inside the box.
If the fan goes, the computer gets too hot and fails or blue screens.

Do you hear the fan?
Look around the back of your computer to see whether the power supply fan is spinning.
If not, the power supply should be replaced.
In addition to the power supply fan, there is also a fan installed over the processor.
If the processor fan has failed it could cause the computer to shut down,or burn out the processor itself.

Some PCs can get hot even with their fans spinning.
For such systems, you can get fan "upgrades" by adding a second fan to the PC's case.
Laptops have internal fans, but they still run notoriously hot.
To help keep your laptop cool, consider an external cooling pad.
The pad contains several fans, and you set your laptop on top of the cooler.
The result is a cooler-running and much happier laptop.
 
Check for excessive heat:
Is the computer hot?
Electronics do get hot, but they're designed to dissipate the heat.
Heat is a Bad Thing for electronics. It causes errors.
In fact, your computer has a "recommended operating temperature" - if this temperature is exceeded then the computer will fail.
If the computer is hot, turn it off. Get it fixed.
Check a peripheral's power brick to see whether it gets too hot.
Power bricks (more properly, transformers) get warm but should never be hot.
If they're hot, they need to be replaced.


Check the monitor:
To do a quick check of the monitor, first ensure that it's properly connected and turned on.
A monitor plugs into both a power source and the computer.
The monitor may look dead, but the brightness may just be turned down all the way. Fiddle with the knobs to try to get a reaction.

Modern monitors are quite smart. If yours doesn't receive a signal from the computer, it displays a message telling you so.
It says No input or No signal or something similar, but conveys the general meaning of "I'm not connected to anything sending me a signal."
If you see that message and the cables are firmly connected, then the problem is most likely with the computer's video output.

Some monitors have more than one input.
You might see an A-B switch for viewing output from more than one source.
Some high-end monitors have both VGA and BNC connectors for the signal.
Please be sure your monitor is set to the proper input channel.

It's quite common for the power light on a monitor to turn green when the monitor is up and running.
When the monitor isn't receiving a signal, the light commonly turns amber or flashes.
The light also turns amber when the computer is in Sleep, Stand By, or Hibernate mode.
Tap the Ctrl or Enter key on the keyboard to see if the computer is just sleeping and has shut down the monitor.
On some computers, you have to punch the Power/Sleep button to wake it up.

 3 
 on: June 28, 2009, 02:04:17 PM 
Started by DCS - Last post by DCS
Basic Malware Removal Instructions:

Here are some basic instructions to help our members detect and remove many common spyware/malware infections.

Discount Computer Sales is providing these instructions for informational purposes only and we take no responsibility for any damage to your system or loss of data. If you are not comfortable with running these procedures on your system, please contact us through our main site to arrange to have your system cleaned by a qualified techinicain.

Free Spyware/Malware Removal Tools:

In this section we are going to download the tools we will use. We will install and configure the programs and then run scans at a later point so please only download right now.

Make sure you download the tools to the exact locations specified below in the procedures to avoid problems later. It is not a good idea to download them to any folder within C:\Documents and Settings. It is also a bad idea to download and save anything you need into any kind of Temp folder. Malware hides in Temp folders and standard cleaning practices will delete everything from Temp folders.

Download the free tools below and save to the infected machine's desktop (only download at this point ):

SUPERAntiSpyware
   http://www.superantispyware.com/

Malwarebytes Anti-Malware
   http://www.malwarebytes.org/mbam.php

ComboFix
   http://www.combofix.org/

CCleaner
   http://www.ccleaner.com/

AVG Free Edition (if you don't have any current antivirus software)
   http://free.avg.com/download-avg-anti-virus-free-edition

Important Notes concerning ComboFix:
If you are using a 64 bit version of Windows do not download ComboFix because it is not compatible with x64 systems.
Some common antivirus programs may popup warnings about combofix.exe and catchme.exe being infected. These are false indications. You must tell your antivirus software to Skip or Ignore these and let ComboFix run.

If your computer is severly infected, then you may not have access to the internet, as the infection may have broken your internet connection. In this case, Please download the files to a clean system and transfer to your infected computer using a flash drive or other removable media.


Notes About System Restore:

We only disable System Restore after your system has been cleaned of all malware infections. We feel that keeping infected restore points around while fixing things may prove useful if something goes wrong during the cleaning process. An infected restore point could be better than none at all!

If you have been infected with any trojans, spyware, etc, they could have been saved in System Restore and are waiting to re-infect you. Since System Restore is a protected directory, your tools can not access it to delete files that may contain viruses. Even though your tools may say they are deleting them, they are not! The reason for doing this after your system has been completely cleaned of problems is to remove possible infected restore points. When you disable system restore, it clears all restore points.

Before proceeding with the procedures below, please disconnect your infected machine from your network to prevent it from downloading further infections.

Step 1:
Click on the ccleaner install file and install the program using it's default settings. Once installed run the cleaner tool to clean up temporary files/folders. This will clean up any malware found in the temporary internet folders and greatly speed up the other scans.

Step 2:
Clic on ComboFix and run, following the instructions. This scan could take 20 minutes or more and your computer will reboot once it has completed and automatically run a final scan. Once the program is running, please do not disturb it until it has fully completed.
Notes: Certain malware may disable the executable file combofix.exe from running. In this case right click on the file and rename it (ie, to test.exe, or any other filename with the .exe extension) and then try running it again.

Step 3:
Once Combofix has run completely and your system has rebooted, you may now restore/enable your network connection.
Install Malwarebytes Anti-Malware from the icon on your desktop.
Please make sure to update the program when asked, then run a full scan.
Once the scan has completed please remove all detected infections.

Step 4:
Install Superantispyware and run a full scan as above. The reason we run scans with two types of these programs is to ensure that all infections have been detected and removed.

Step 5:
At this point, if your computer seems to be running properly, then we disable system restore. This will clear all old restore points (any any infected files waiting to re-infect you).
Remember to reboot the computer and then re-enable system restore (if you would like to use that feature in the future)

Step 6:
Install AVG Free Edition and run a final scan.
IMPORTANT: Do not install AVG if you have another antivirus product currently installed on your machine.
If you have old/outdated antivirus software, please uninstall it prior to installing AVG.

Now that you have completed the above, your system should be clean and operating normally.
If not, then at this point we would reccommend that you back up any user files and perform a clean system restore. (refer to your owner's manual or the computer manufacturer's website for instructions)

 4 
 on: June 28, 2009, 03:20:41 AM 
Started by DCS - Last post by DCS
Hello and Welcome to the DCS Computer Help Forum.

The first thing you want to do is to set-up a User Account:
If You Don't Create An Account You Won't Be Able To Post On This Forum.

Due to the high amount of spammers, all accounts must be approved by the administrator before you are allowed to post.

Once your new account has been approved you are ready to begin..... Smiley

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 5 
 on: June 27, 2009, 10:40:47 PM 
Started by DCS - Last post by DCS
Hi...I'm the forum sponsor and primary administrator.
Welcome to everyone, and I hope you find this forum helpful!

---Dave

 6 
 on: June 27, 2009, 10:18:41 PM 
Started by DCS - Last post by DCS
Just wanted to give all our new members a quick greeting.

We hope that with the use of the forum you will be able to get help with the problem or issues you are having.

Please be respectfull of the other members and keep your posts friendly and clean !!

Once again, welcome.....we're glad to have you here.

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